You may return most unused items within 30 days of delivery for a refund. We will pay to have the item shipped back to us if the return is a result of our error (you received the wrong item, the item is damaged, etc.). All other returns may be subject to a 15% restocking fee. If you did not make your purchase directly from CravenSpeed, please contact the re-seller to complete your return. Shipping fees and customized products are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please Address Authorized Returns to:
14010-A SW 72nd Ave.
Portland, OR 97224
CravenSpeed is not responsible for any items shipped to the above address if a return request for the item has not been authorized. CravenSpeed is not responsible for items that are shipped to their facilities with insufficient postage or inadequate shipping materials.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping times for you based on the shipping options you choose. Depending on the shipping provider you choose, delivery date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The majority of orders are packed and handed off to the shipping carrier the next day after they are placed. The following chart estimates the shipping times after the carrier has received the shipment. If you have any delivery time constraints, contact us and we'll do our best to work with you to ensure your package is delivered on time.