Platypus Troubleshooting Guide

  • The hex stud does not fit my vehicle

    • It doesn't screw in.

      Does the stud have an "L" in the part number? If so, it's a left handed thread. To install it, rotate it counterclockwise.


      If it starts to screw in but gets tight, dont worry! We designed the threads to be a close fit, if it threads in at all it's definitely the right size. Grab a socket wrench and drive it in.


      If it's simply not the right size and won't start threading at all, send us an email with the full part number and the year make and model of your vehicle. We'd be happy to swap it out for you.

    • It's not the right length.

      If the end of the stud is at all close to the opening in the bumper, that is most likely intentional. Try mounting the backplate to check clearance. You may need to adjust the angle of the mounting tab to prevent the plate from touching the bumper. If it's impossible to mount without the plate touching, let us know and we'll get you a longer stud.


      If you have installed the backplate and it is sitting more than 1" away from the mounting point, send us an email and we'll try to get you a shorter stud.

  • My parking sensors are going off.

    • The backplate is directly in front of a sensor.

      If this is the case, one of two things has happened. Assuming you ordered and received the correct kit, if the plate is directly blocking a sensor we would generally include an adhesive blinder in the kit. Check the box for a small plastic bag that has a few 1" round stickers in it. If you didn't receive blinders and the plate is blocking a sensor, send us an email and we'd be happy to help fin a solution to this problem.

    • The backplate is close to a sensor, but not in front of it.

      Sometimes the back plate requires a bit of an adjustment to clear the parking sensors. A design feature of the back plate is that it's angle in relation to the bumper can be adjusted by changing the angle of the bend in the mounting tab. Parking sensors have a conical field of view, so the closer the plate is to the bumper, the closer it can be to a sensor. To adjust simply push or pull on one side or the other.

  • The backplate is touching my bumper.

    • The back or sides are touching the bumper.

      Sometimes the back plate requires a bit of an adjustment to fit without touching the bumper. A design feature of the back plate is that it's angle in relation to the bumper can be adjusted by changing the angle of the bend in the mounting tab. If one side of the plate is touching simply push on the other side to adjust the angle. If both sides are touching, you will likely need a slightly longer tow stud. Send us an email and we'd be happy to get you one. Once properly installed a backplate should never be in contact with the bumper.

    • The top or bottom edge are touching the bumper.

      In this scenario, you will likely not be able to avoid touching the bumper with adjustment of the plate alone. You will either need an extension arm, or different tow stud. Send us an email and we'd be happy to help.

Don't see your issue listed here? Send us an email and we'd be happy to help!