- 8:00am to 4:30pm PST
- Monday through Friday
Our goal at CravenSpeed is to provide the best customer service you've ever experienced. If you need to talk to us, we are happy to help. During open hours we typically reply to emails within an hour, but it takes us a bit of time to catch up on Mondays.
When you receive your CravenSpeed product, you may notice that we do not include printed instructions in the box. To limit the amount of unnecessary waste we send out into the world, we have instead opted to house instructions for all of our products exclusively on cravenspeed.com.Get Instructions
Unfortunately, installing a Platypus or Stubby doesn't always go smoothly. Luckily, with the help of our customers, we've come up with solutions to the most common issues we come across and gathered them in one place so we can spare you the hassle of having to talk to us. Check out solutions to common problems below:Platypus Troubleshooting Stubby Troubleshooting
Sometimes, it just doesn't work out, and we're cool with that. We accept any and all returns for up to one year. We'll even cover return shipping on domestic orders. We just want to make the process as easy as possible. To request a return label, just send us an email. We might try to solve your problem first, but can you blame us? View our full return policy below, it's a fun read.Return Policy
Beginning at the end of 2017, our small business has been required to register to collect and remit sales tax to various states. Although our only office is in Oregon, a state without sales tax, each state has its own definition of sales tax 'nexus'. Most often, we cross the nexus threshold in a state because we send more than 200 shipments into that state. The Supreme court found this form of 'economic nexus' to be legal in the summer of 2018.Wayfair vs South Dakota
Although it is a burden for you, as well as our little enterprise, it is important for us to follow the laws of every state and pay our fair share.
We are happy to offer free shipping on all domestic orders. We will use the cheapest method available. We typically use USPS First Class Mail, which generally takes 1-3 business days. If an order weighs in over one pound, it will ship via USPS Priority mail which is generally 1-2 business days. All Platypus mounts will ship via Priority Mail.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping times for you based on the shipping options you choose. Depending on the shipping provider you choose, delivery date estimates may appear on the shipping quotes page.
All orders placed by 2:00 pm PST M-F will ship the same day. Any order placed after 2:00 pm PST on M-F or on the weekend, will ship the next business day. If you have any delivery time constraints, contact us and we'll do our best to work with you to ensure your package is delivered on time.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
- To send you information about our website or products
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of these features make your site experience more efficient and may not function properly; for example the ability to enroll in Google Trusted.
However, you will still be able to place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may in some cases use Google AdSense Advertising on our website.
We have implemented the following:
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together make improvements to the user experience on our site
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
You can change your personal information:
- By logging in to your account
How does our site handle Do Not Track signals?
We don't honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because: we may use third-party plug-ins that cannot be guaranteed to honor DNT signals.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Right to Erasure
To request that your user information be deleted from our records, send a request to email@example.com
All materials, images, videos, explanations, etc., on this website, www.cravenspeed.com, are the sole property of and copyright 2017 DLT, LLC. All rights reserved. This material may not be used without the expressed, written consent of DLT, LLC. CravenSpeed is the property of DLT, LLC. All Rights Reserved.
This website is owned by DLT, LLC. Permission to use this website is hereby granted on the assumption that it will be used in good faith to purchase CravenSpeed products and/or to exchange information pertaining to Craven Speed in general. DLT, LLC is not responsible for mistakes and/or out-dated information.
Costs associated with costs of material, labor, etc., tend to fluctuate, therefore all prices, explanations, etc. on this website are subject to change without notice. The price will not be altered once the transaction has been completed--that is, the banking institution has received the request for funds through merchant services or personal check. Also, actual product may vary slightly from pictures found on this website.
www.cravenspeed.com. DLT, LLC is not responsible for errors which may arise with paypal.com or other third-party entities. In a situation where there are such errors, please contact our support department directly at support@CravenSpeed.com so we can help investigate.
DLT,LLC accepts no liability for damage resulting from the use, or improper installation of their products. Please consult a professional mechanic to ensure a proper installation of any of our products. Driving is inherently dangerous and can lead to loss of life, property or death. Please act responsibly behind the wheel.
Guarantee from Defects
All products manufactured by Craven Speed are guaranteed free of defect from when they are shipped from the manufacturer. CravenSpeed, including the parent company DLT, LLC will not be responsible for damage caused by shipping, end-user error, or in the case the product has been dropped or otherwise deemed unusable by the end-user. Returns, exchanges or refunds for products are handled on a case-by-case basis.
CravenSpeed, including the parent company DLT, LLC are not responsible for the defects of any products purchased through another unauthorized seller or platform. Returns and exchanges for these products will be on a case-by-case basis.
If the purchasing company or person decides within 30 days that the CravenSpeed product does not satisfy said company or person for any reason, AND the CravenSpeed product is in resaleable condition--that is, the returned merchandise must be free from visual blemishes and must also be in complete working order, said company or person may return it for a full refund.
Please refer to returns for additional details, policies and instructions for returning products. Products not purchased through CravenSpeed.com or its associated sales channels must refer to the original seller for replacement or refunds.
Our Shipping Promise
Orders processed via CravenSpeed.com are available for free shipping under the following conditions:
- Free shipping is only available to customers purchasing and shipping items within the United States (Domestic Shipping) - Customers shipping outside of the United States are subject to standard international rates.
- Shipping times can range from 3-10 business days, using the fastest and most economical means available. Tracking information will be provided once the order has been confirmed and sent out.
Orders over a certain total weight may not be applicable for free shipping, this includes bulk orders, drop shipping or reseller stocking orders. Please contact us at support@CravenSpeed.com for more details if you have any questions.
- Reseller orders entered manually by CravenSpeed/DLT LLC and not by the customer/company ordering are subject to shipping charges.